Unified Communications has been in the getting-stated-in-telecom handbook for well over a decade. For the better part of its history, it mostly meant Voice Over IP and voicemails connect to your email. Until recently, you could hardly call it unified.
But today, Unified Communications is finally living into its promise.
In an industry rife with acronyms, Unified Communication as a Service (UCaaS) gets tossed around willy nilly. We are certain that a vendor (or three) has recently let you know “We offer UCaaS!” and done little to explain what —if anything— makes their solution special.
Our job at 1Source, is to help you better understand the UCaaS landscape and select the provider(s) that are best for you.
In the last several years, UCaaS has grown in leaps and bounds. It’s no longer enough to simply allow calls in and out, voicemail, and call forwarding. Softphones and apps are table stakes. The winners in the space are transcribing voicemails to text and making them searchable in your email inbox. If you need hardphones, some UCaaS providers allow you to plug your hardphone into any outlet and it’ll work perfectly.
We’re not here to tell you that now is the time to move toward a Unified Communication solution—we are not consultants. And you know that already.
We are question-askers and problem-solvers. We’re here to guide you toward the perfect solution for your specific company. We do this by learning about your technical sophistication, organizational infrastructure, and communications needs. To get started, follow any of the calls to action on this page.